Returns Policy

(Retail Customers Only - Wholesale customers see terms & conditions)

A customer may return any item within 7 days of delivery, for a refund or exchange provided the item(s) meets with the following criteria:

All goods must be returned in the original condition they were received.

Any goods returned outside the original condition will be reviewed by us to determine whether it is eligible for a refund or exchange as outlined in this section. A refund or exchange will not be provided for products returned in a used condition or been tampered with.

Used condition and tampering includes but is not limited to hair extensions that have:

(i) been cut

(ii) been coloured, dyed, or permed

(iii) had heat applied for the purposes of straightening or curling effect

(iv) that have any damage inflicted as a result of tampering including traces of scents such as cigarette smoke or burning.

(v) extensions that have been removed from the original product packaging. While we appreciate any assurance they have not been used, these are hygenic goods and cannot be accepted back under such condition. Under the rules of distance selling, hair extensions are considered "for the supply of goods made to the consumer’s specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly;". We fully support and enforce this legislation when it comes to items removed from their packaging.

If an item is determined to be used or tampered with, you will be notified via email within 7 days of its return. You will be granted the option to pay for its return to you. If you do not reply or refuse to make payment for its return to you, the item will be held for 30 days and then destroyed.

Returns must be requested within 7 days of receipt of delivery. Returns will not be accepted after 7 days unless goods are faulty. Goods are not considered faulty if their condition deteriotes due to poor hair management or poor application of extensions.

Our goods are not shipped faulty. As this is a hygenic product we cannot accept back items simply because a clip isn't working after the product is removed from its packaging. We will however replace any broken clips or suppy extra pieces to replace a weft with a broken clip. .

When purchasing human hair extensions, it is possible (although very rare) for a foreign uncoloured strand to be apparent). We make every effort to ensure this does not happen but in the event it is visible, this does not make the product faulty or unfit for purpose. We will happily replace and set with foreign strands found, provided we are notified within 7 days of you receiving the item.

The buyer is responsible for all postage costs when returning items to us for refund or exchange. International clients are also responsible for any customs or duties charge payable to reutrn items to us. All items are dispatched from and must be returned to


We ask that you contact us at for specific returns instructions before posting your item to us.

We will certainly reimburse any 1st class recorded Royal Mail postage costs if the buyer is returning goods or items that were delivered in error. Once the goods are returned to our premises you will receive either the refund or exchange as you have requested and reimbursement of 1st class postage costs to our business.

We will not accept liability for products lost or damaged during transit returned by you. We advise insuring all items returned to us and sending returns via recorded delivery. This service provides a tracking number should any delivery dispute arise. If a tracking number show delivery of an item but our offices haven't received it, we reserve the right to contact Royal Mail (or other courier) to confirm the exact delivery address used. If the address is different to the one directed by Nicolle’s Boutique, no refund or exchange shall be given.

If you choose to send back your return or exchange via unrecorded post, we will not be held laible for any delay or loss. This is in accordance with all UK legislation.

All refunds will be actioned to the original payment method provided unless otherwise expressly agreed between you and Nicolle’s Boutique. This will occur within and no more than 28 days after we receive your return, in accordance with DSR legislation.

If a refund occurs after an exchange(s) the cost of posting out the exchanged items will be deducted from your refund total.

Any item returned that is determined to have been tampered or used will be offered to be returned to the customer via email. This return is at the customers expense.

All returns must be received within 7 days of notifying us you would like an exchange or refund. It is up to the discretion of the directors to allow returns outside this time period.

Nicolle’s Boutique reserves the right to deduct postage costs from any refund amount for goods returned outside the time frames required by the rules of distance selling. International orders will not have postage costs refunded.